Surveillance recall automation
Polly never forgets a recall.
Surveillance recall automation for gastroenterology practices. Polly applies the Australian NHMRC surveillance guidelines to a patient’s colonoscopy findings, recommends the interval, and makes sure they come back when they should.
The problem
Most practices track surveillance in spreadsheets. Patients fall through.
Every colonoscopy with polyps creates an obligation years in the future — an interval that depends on histology, prior findings, and guidelines that keep evolving. In most private rooms, that obligation lives in a spreadsheet, a practice software recall field somebody has to remember to fill in, or one indispensable staff member’s head.
Every missed recall is a patient at risk, a medicolegal exposure, and a procedure that never gets booked.
In an Australian audit of surveillance colonoscopy bookings, more than half were at an interval that did not match the guidelines — and nearly nine in ten of those were booked earlier than recommended.
Surveillance that happens too early uses list capacity without evidence of benefit. Surveillance that happens too late carries its own risk.
Source: Bunjo et al., ANZ J Surg 2019.
How Polly works
Four steps, from findings to booked recall.
Enter the findings
Your team enters what the colonoscopy and histology showed.
Polly applies the guideline
And shows you the exact rule and guideline version behind the recommendation.
You confirm
One click to accept, or change it with a reason. Nothing happens until you do.
Polly does the chasing
Recall letters and reminders go out on schedule, with every contact recorded.
Polly supports the decision. It doesn’t make it.
Polly applies the published Cancer Council Australia and NHMRC surveillance guidelines and shows you the specific rule it used and which version of the guideline it came from. The treating clinician confirms or changes every interval. Nothing is ever issued automatically.
Where a case falls outside what the guidelines cover, Polly says so and asks a clinician, rather than guessing.
Not a generic reminder. Polly applies the actual guideline logic — including the way intervals depend on the two most recent colonoscopies, the separate serrated pathway, and site checks after piecemeal resection.
The result: a complete surveillance registry with an audit trail behind every patient — who was due, what was done, when, and by whom.
Why practices care
Four reasons rooms are paying attention.
Safer patients
Guideline-correct intervals, systematically applied — the intervention shown in Australian studies to lift adherence from a third of patients to nearly all of them.
Defensible records
If a recall is ever questioned, the complete history is one click away: recommendation, confirmation, every contact attempt, every outcome.
Recovered revenue
Overdue patients aren't just a clinical risk — they're procedures that were never rebooked. Polly's overdue queue turns lost follow-ups into booked lists.
Less admin gravity
No more spreadsheet archaeology, no single point of failure when your recall person is on leave.
Pilot practices
Polly is in development. Founding pilot practices are being selected now.
Pilot practices get early access, direct input into what Polly becomes, and founding-practice pricing — permanently. If your rooms run on goodwill and a spreadsheet, we should talk.
- Early access before general release
- Direct input into the roadmap
- Founding-practice pricing, permanently
We’ll get in touch to understand how your practice tracks surveillance now. No demo, no obligation — we’re building this with practices, not for them.
An Australian company. Patient information will stay in Australia and will never be used to train AI models.